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Business Profile

Real Estate Investing

Cortland

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Cortland's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cortland has 259 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 50 Customer Reviews

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    Review Details

    • Markese J

      Date: 07/08/2025

      A/c been down Im on my 3rd week no a/c!. I had a handful of maintenance issues since moving in. Some been fixed but the problems came back a week or 2 later.

    • christiana r

      Date: 07/02/2025

      Invasion of Privacy and Ongoing Mismanagement Do Better, Cortland Rosslyn Ive been living at Cortland Rosslyn for some time now, and while the location is great, the management of shared amenitiesespecially the poolhas become a serious issue.The same lifeguard (from *******) that I and others have repeatedly reported for aggressive and unprofessional behavior has now crossed a serious line. Tonight, he attempted to close the pool at 7:45 PM, even though posted hours clearly say it closes at 8:00 PM. When I calmly reminded him I still had 15 minutesand that I wasnt even in the pool but sitting in the cabanahe began yelling at me and threatened to ban me from the pool entirely.Then things escalated. He started taking pictures of everyone still at the pool, including a photo of me in a bikini, without my consent. Not only is that completely inappropriate and a violation of privacy, but its also alarming that he took photos of children present as well. That is completely unacceptable behavior, and frankly, grounds for immediate termination.This comes after multiple other incidentshim yelling at guests, accusing people of racism over harmless gestures, and making everyone feel uncomfortable. Management has been informed several times. Why is this person still employed here?We pay luxury rent prices to live here$3,000 and upnot to be treated like we're in a hostile environment. Cortland needs to take resident safety and privacy seriously and replace this individual with someone professional and respectful (his Serbian colleague is a great example).Until then, I cannot recommend this place to anyone who values peace of mind or basic respect.

    • iris a

      Date: 06/08/2025

      cortland bought the apartment complex. they have a construction team renovating outside. my complaint is they have a employee staying upstairs my apartment complex 24/7 he is using some chemical thru vents into my apartment. Not sure if they kicking us out or there form of infestation remedie . i complaint multiple times they just say they will not use harmfull chemicals . it beeing going on since end of december and continues . i renovated because convenience but be aware of there ways .

    • JOHN A

      Date: 05/29/2025

      I lived at a Cortland property in ******* that experienced repeated flooding and mold not once, but multiple times. Despite submitting maintenance requests and raising health concerns, management delayed and deflected until the conditions became unlivable.When I formally requested a unit transfer due to health and safety risks, Cortland initially agreed then abruptly imposed new requalification requirements they had never asked of other tenants. After asserting my tenant rights, I was retaliated against. The final insult? I was offered a non-disclosure agreement (NDA) that would silence me in exchange for bare-minimum concessions effectively asking me to waive all rights to future claims, including health damages from mold exposure.Meanwhile, they were advertising two months of free rent to new tenants none of whom had endured what I went through. The difference in treatment wasnt just unprofessional it felt punitive.I have since filed complaints with the *********************, HUD, and local housing authorities, and learned that Cortland is a named party in an active federal antitrust case involving coordinated rent inflation schemes. The company has agreed to cooperate with the *** while tenants like me are left with black mold, legal threats, and silence.Cortland doesn't just mismanage properties they mismanage people. They rely on intimidation, delay, and institutional fatigue. I strongly caution anyone considering living at one of their properties: Read the fine print, document everything, and assume that youll be blamed for their failures.

    • Diego P.

      Date: 03/28/2025

      I had applied for their apartments located in ****, AZ back in Jan, ******* submission was denied and shouldve received my application refund within 2 weeks from ********** has now been close to 4 months where they have stating that they have sent out my refund via mail when they took my money for the application via ACH. And still not a single sign of my check in the **** has been seen in my mailbox. Had to reach out to this office in **** AZ multiple times and they were no help at all. Reached out to the office in ********** and so far it has been the same run around.

    • Joseph T

      Date: 02/07/2025

      This company is atrocious. This serves as a 0 star review. Maintenance discrepancies;-maintenance came to fix a water filter in our fridge, an entire day after the set time they were supposed to come, and locked our cats away in our bedroom away from their food, water, and litter box and left without letting them back out. They were stuck inside our room for 3 days without food water or the litterbox as we went out of town that same morning, and were not expecting them to come as they didn't reach out to us or anything saying they rescheduled.-We had a wet wall in our kitchen that began leaking at the baseboards, ruining them and some flooring, maintenance came and fixed the baseboard and floor, they never even checked for leaks in the wall, just patched up the floor and baseboards and left.-We have been trying to get our fridge fixed for 2 years now, as the "new" one the unit came with couldn't make ice, water was always nasty, and the water filters always needed to be replaced is what we have been told. Were promised by the former property manger we would get the same one that's in the club house since we have a upgraded unit, but NOW we are being told there's actually 2 types of renovated units, one with all whirlpool appliances, and some with ******* and we get the whirlpool appliances, even though our microwave and oven are both *******. This I believe was a genuine lie. Not to mention they just tried to give us a half sized whirlpool with rust stains in hopes we'd stop asking. -Maintenance refuses to ever be on time, so you are forced to lock up all animals all day in case they randomly show up, which they like to do when you aren't home. -Our AC unit has leaked water for years now, to which we were told they cant fix, and we should put a bowl under the leak as their genius fix.There is SO SO SO much more that i cant say because of the character limit, but id love to speak with someone higher than the property manger. Please stay away from Cortland.

    • Scott T

      Date: 01/25/2025

      Scott T

      Date: 01/25/2025

      If I could give a lower rating I would. Things had not always been this way. My apartments ********** in the Park was taken over by Cortland within the last 3 year and they are just a low vibrational company here in ******Recently January 2024 I complained to the apartments about all the violent dogs beginning to move into the apartments. One young man in particular with a pitbull who seem to not have the ability to handle the dog very well and I also had conversations with the young man that his dog seemed agitated when he saw smaller dogs. My worst nightmare came true when the dog was able to go under the gate of the property dog park, attack me and my puppy right as the office Leasing Consultant ******* **** as she was driving by, she did not stop, continued on like she did not see the attack. I immediately went to the office after the attack and she still sat there like nothing happened. I have written emails with no response and they have failed to keep me and my puppy safe after 6 years of living in my apartment. To date they still have not responded. The promised residents upgrades and the residents didn't have to move or do anything extra, THEY LIED. They said the dog park was getting updated, THEY LIED. They rigged the fence with zip ties facing inward; which is a safety risk for dogs. I went into the office in person spoke to ******* again, because of course the manager was in a meeting and she was certain that they never received the emails I sent...BUT they had received my email to vacate their property. This company is a horrible property manager and their staff are unable to communicate effectively. They are unable to maintain residents safety due to their lack luster response, ineffective communication and inability to connect with their residents.

      Cortland

      Date: 01/31/2025

      Hi *****,

      We sincerely regret to hear about your experience and understand how upsetting this situation has been for you. The safety and well-being of our residents and their pets are incredibly important to us, and we take concerns like these very seriously.

      Following your initial complaint, our team has been actively working to address the issue. We understand your frustration regarding the bark park repairs and want to assure you that the necessary improvements have been approved and are scheduled to begin next week. Additionally, while we did not receive a formal report identifying the pet owner involved in the incident, we acknowledge your concerns and are taking steps to enhance the security of the bark park.

      We have reached out via email to discuss potential solutions, including offering to release you from your lease should you wish to explore alternative living arrangements. Please know that our intention is always to communicate transparently and work toward a resolution that prioritizes your safety and peace of mind.

      If you would like to discuss this matter further, we are happy to continue the conversation and ensure you have the necessary information moving forward.

      -The Providence in the Park team

    • Sharon G

      Date: 10/08/2024

      I have been trying to reach Cortland office multiple times in regards to refund of my rental deposit. I vacated on the first week of July 2024 and it has been three months since I have been trying to reach them. The local office says they are middlemen and cannot resolve this; however the head office in ******* is yet to issue the deposit. There is tremendous amount of frustration , waste of time and resources, trying to reach them. It is sad that they put good customers through this ordeal.

    • Savannah H

      Date: 10/01/2024

      Cortland *********** is absolute trash. They will put all of these random extra charges on your rent. If you are a tad late they threaten you with eviction right away and expect you to get out in a ******* bathroom ceiling was leaking and they came in and tore it up leaving drywall dust EVERYWHERE. They didnt even bother patching it back up. I had a huge hole in my ceiling for close to 3 months. It created mold and I got extremely sick from it leading to me getting pneumonia. Theres a sinkhole about knee deep right now behind one of the buildings that they just threw a brick in and called it good. The stairs are rusted and falling apart, and theyre just painting over the rust.The pool is constantly closed for maintenance and repairs.They pick and choose who to harass about the policies here.Your packages will get stolen, your cars will be broken into more than once, and they will not do a single thing about it.Ridiculously overpriced. This place is an absolute nightmare. All month long we have heard as long as you get the payment in by the end of the month and communicate with us which we did, got the payment and went to pay before the month was out and they DENIED our payment and would not let us pay. Now they are forcing us to wait until the 1st of this next month to try to pay, but because its the new month they expect $5000 to cover the month I was trying to pay (that they denied) and next months rent. They are 130% s******* over tenants to get more money out of you. I have never dealt with anyone so rude in my entire life. As soon as I ask to see the eviction paperwork filed with the court they ignore me and start getting snippy and then later admit to me that they never filed it, yet demanded we vacate anyways? I have asked multiple times for a reason as to WHY they wouldnt accept the payment and they couldnt even give me an answer. What they are doing is crazy and they know it. These people are sketchy. This place needs to be shut down.

    • Tonya M

      Date: 08/25/2024

      My experience during the application process with The View at TPC, formerly known as Cortland View at ***, located at ************************************ was not pleasant. I experienced poor communication throughout the entire application process. I dealt with staff ****, ****** *******, and site mgr. Gabby. Aspects of the process were misleading. Fees associated with the app seemed to vary depending on how the app was submitted. When applying online, it was stated that a $50 non-refundable application fee & $150 non-refundable admin fee would be required. During this visit, I pointed out to **** that the paper application only mentioned a $50 application fee and didn't specify the $150 admin fee, nor did it indicate that the sec dep would be due at the time of app. **** stated this was incorrect, and I would need to provide a cashier's check for the $50 application fee, the $150 admin fee, and a $565 cashier's check for the sec deposit. I was told that if all three payments weren't provided with the paper application, it wouldn't be accepted. Initially, in a prior conversation, ****** ******* stated if my application were denied, the sec dep would be refunded immediately. The following day, I receive an email and a phone call from ******, stating the application had been denied due to not meeting the 3 times earned income requirement. I inquired about the best time to pick up the cashier's check for the sec deposit. ****** informed me that I would receive the check within 30 to 45 via mail. I stated to her that this was not my understanding based upon our previous conversations. This crucial information wasn't disclosed prior to completing the application. I believe this practice of withholding funds that are due to potential applicants is unethical. This information should've been made clear from the onset. I wouldn't recommend this property to anyone and would urge future applicants to be cautious and ensure they are fully informed before proceeding.

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