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Business Profile

General Contractor

Paul Davis Restoration of Northern Virginia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Paul Davis Restoration of Northern Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paul Davis Restoration of Northern Virginia has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the home at ********************** October 2022. The previous owners used this company to replace the roof in 2019. Documentation is needed for insurance and warranty purposes. The previous owners tried multiply time to secure this information for us. I have contacted this company for this documentation at least eight times. My insurance agent has contacted this company at least four times. They acknowledge they did the work but have been unable to produce any documentation saying that their records don't go back that far. This does not make sense to me that a company cannot produce records from 3 or 4 years ago. Is there any recourse? How can I prove to my insurance company that my roof is only three to four years old? What if I have a warranty issue?

      Business Response

      Date: 10/27/2023

      Hello - this is not our client.  Paul Davis is a franchise and we are all independently owned and operated.  She worked with Paul Davis Restoration of Northern Virginia located in Ashburn.  I have alerted them to this complaint and asked that they take action.  Please remove this from our record as this is not our client.  Thank you. 

      Business Response

      Date: 11/03/2023

      Please know that we will work diligently with you and BBB to provide you with the information you need as a new property owner to bring this possible manufacturer warranty to closure. 

      Business Response

      Date: 11/08/2023

      I have spoken with the insurance agent representing ************** (complainant). Insurance claim information from 2019 was provided to the agent, ********** ***************, which included roofing and siding material used in the restoration project at the property in question. I was also able to confirm in writing that there is no balance owed and that the property owners at the time of the restoration project completion, signed a certificate of satisfaction with the work performed.  This information now allows the new property owner to receive a discount on their annual policy premium.

      Please consider this matter to be closed

      Business Response

      Date: 11/08/2023

      Please note that Paul Davis Restoration has provided all information requested by the complainant and her insurance agent. I have attached the e-mail communication provided to the insurance agent regarding the work performed, the materials used and the start and completion dates from November, 2019. The insurance agent also requested that Paul Davis Restoration confirm that no money is owed on the project, and this, too, has been confirmed. The insurance agent is delivering the documentation to his review team and will contact me if he needs further information. Thank you!

      Customer Answer

      Date: 11/10/2023

      I have been in touch with my Insurance Agent and he advised me that he had received some information from this business and was in the process of checking with his team to see if that is enough.  However, I have not yet received a communication from the company regarding the warranty of the products they installed.  Can you inquire as to when they will provide that to me?

      Customer Answer

      Date: 11/17/2023

      I have spoken with ***** from this company and she has provided all the information I needed.  Thank you.  This matter has been resolved to my satisfaction.

    Paul Davis Restoration of Northern Virginia is NOT a BBB Accredited Business.

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